Customer Reviews: Hear from Our Satisfied Clients
At Malcolm Plumbing & Mechanical, we take great pride in the services we offer and the satisfaction of our clients. Our Reviews page is dedicated to sharing the experiences of those who have chosen us for their plumbing needs in the San Francisco area and beyond. Through transparency and trust, we aim to build lasting relationships with our clients. Here, you will find firsthand testimonials about our professionalism, quality of work, reliability, and customer service. Each review reflects our commitment to excellence and our dedication to ensuring every client’s needs are met with the highest standards.
Kevin and Bobby did a great job figuring out the cause of 2 different water issues involving our building. When one of the problems recurred, it was fixed so expertly that the water fixture in question is actually better than before the problem arose. Thanks to Malcolm Plumbing for their high quality, professional work.
Emailed me in advance of arrival, showed up on time, came prepared with the correct parts based on my verbal description of the problem, fixed the issue with my dishwasher, tested the work, cleaned everything up, and left. Couldn't be more satisfied. Extremely professional, quick and painless. Highly recommend these guys.
I have had Malcolm plumbing work in my home three times now. Each plumber has been smart, swift, professional, respectful, tidy, and timely. The office manager, Sarah, is also responsive and an effective communicator. I've used a few different plumbers in my residences over my 30 years of living in San Francisco, and I now feel confident that I can count on Malcolm Plumbing to be my go-to plumbers from now on.
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Responsiveness, Punctuality, Quality, Professionalism, Value
Services
Faucet installation
I called Malcolm Plumbing as I wanted a gas pipe with a shut off and on valve, in a 100+ year old fireplace that is no longer safe to use, removed. I realized that I had 2 other fireplaces in the building with the same concern. Max shut off the gas, removed and capped all 3 valves and then thought to go into the optometry business on the ground floor and relight the pilot on the water heater for the whole building. Max was thoughtful about safety, very timely, efficient and I highly recommend him and Malcolm Plumbing.
Positive
Responsiveness, Punctuality, Quality, Professionalism, Value
This was the third water heater I've purchased and installed from Malcolm Plumbing since 1995. The man who did the inspection and estimate found water was coming from the roof exhaust. He went up on the roof to inspect the cap. He then discovered the angle of the exhaust pipe coming from the heater was causing the water problem. When the crew came the next morning to do the installation they were exceptionally attentive to details. One thing they did was bring my existing earthquake restraint up to current code by replacing the metal straps and adding two horizontal boards to prevent the heater from moving in that direction. The model of Rheem heater they installed was a "Classic Series--Professional" which comes with many quality features and a 6 year guarantee. Although the final price was a bit more that I expected, it was well worth it given the extra work they did and the overall quality of their work. All three men showed up in masks and were friendly, well informed and professional. After installation, there was a minor technical problem in getting my copy of the signed invoice but it was resolved by a phone call.
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Responsiveness, Punctuality, Quality, Professionalism, Value
Exceptional Service Quality
Our clients frequently commend us on the exceptional quality of our service. From intricate plumbing installations to critical repair services, our team’s expertise shines through in the positive feedback we receive. We strive for perfection in every task, ensuring that each project is completed efficiently and effectively, with minimal disruption to our clients’ daily lives. Our reviews highlight the meticulous attention to detail and superior craftsmanship that Malcolm Plumbing & Mechanical brings to every project.
Reliability You Can Count On
When it comes to plumbing needs, reliability is key. Our customers appreciate our prompt and dependable service, emphasizing our ability to respond quickly to emergency calls and our commitment to completing projects within the agreed timeframe. Our reviews often highlight how our team goes above and beyond to ensure that critical plumbing issues are addressed swiftly, minimizing the impact on our clients’ homes and businesses. Trust in Malcolm Plumbing & Mechanical to be there when you need us most.
Customer Service Excellence
Superior customer service is at the heart of everything we do. Our reviews reflect our dedication to not just meeting but exceeding our clients’ expectations. We believe in open communication, providing clear and honest updates throughout the duration of each project. Our clients value our approachable and friendly demeanor, noting that every member of our team is courteous, knowledgeable, and ready to assist with any questions they may have. Let our reviews assure you of our commitment to your complete satisfaction.
Why Choose Malcolm Plumbing & Mechanical?
Choosing Malcolm Plumbing & Mechanical means choosing a partner who values your peace of mind and prioritizes your needs. Our reviews from homeowners and businesses alike attest to our unwavering dedication to providing top-tier plumbing services. By focusing on quality, reliability, and exceptional customer service, we strive to build lasting relationships with our clients. We invite you to read through our testimonials and see for yourself why Malcolm Plumbing & Mechanical is the preferred choice for plumbing services in the region.
For us, each review is an opportunity to learn and improve, ensuring that we continue to deliver the high-quality service our clients deserve. We thank our valued clients for their feedback and pledge to maintain the standards that have earned their trust and satisfaction. If you’re considering Malcolm Plumbing & Mechanical for your plumbing needs, let our client reviews guide your decision. We look forward to the opportunity to serve you and to add your positive experience to our growing list of satisfied customers.